Terms and Conditions

Effective Date: June 16, 2026

1. Introduction

These Terms and Conditions govern your use of the services provided by Sasquatch Shuttle, doing business as Sasquatch Adventures ("we," "our," or "us"). By purchasing a ticket, making a booking, or using any of our services, you agree to these terms. We reserve the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

2. Services

Sasquatch Adventures operates shuttle services, guided waterfall tours, river tubing transportation, and a retail storefront in Troutdale, Oregon. All services are subject to availability, seasonal schedules, and weather conditions.

3. Bookings and Payments

Bookings can be made through our website or at our physical location. Full payment is required at the time of booking. We accept major credit cards and other approved payment methods. All payments are processed through Stripe, our third-party payment provider. Once a booking is confirmed, it is subject to our cancellation policy.

4. Cancellation and Refund Policy

Cancellations made more than 48 hours before the scheduled departure time are eligible for a full refund. Cancellations made within 48 hours of the scheduled departure are non-refundable. No-shows are not eligible for a refund or rescheduling.

If you need to reschedule or request a credit voucher, contact us at least 24 hours before your scheduled departure. Rescheduling or credit requests made within 24 hours of departure will not be accommodated.

If Sasquatch Adventures cancels a trip due to weather, mechanical issues, or other circumstances outside our control, a full refund will be provided.

All refund and cancellation requests must be submitted to info@sasquatchshuttle.com. For additional details, see our Cancellation Policy page at sasquatchshuttle.com/cancellation-policy/.

5. Passenger Conduct

Passengers are expected to behave in a respectful and orderly manner throughout the trip. Alcohol consumption, smoking, and illegal substances are prohibited on all vehicles. We reserve the right to refuse or discontinue service to any passenger whose behavior is disruptive, unsafe, or interferes with the experience of other passengers. No refund will be issued if service is refused for conduct reasons.

6. Assumption of Risk and Liability

Our services involve outdoor activities and travel along mountain roads. By participating, you acknowledge that these activities carry inherent risks including, but not limited to, uneven terrain, changing weather conditions, and proximity to natural water features.

Sasquatch Adventures is not responsible for personal injuries, illness, loss of personal belongings, or property damage that occurs during your trip. Passengers are responsible for their own safety, physical fitness, and personal belongings at all times.

We are not liable for delays or cancellations caused by circumstances beyond our control, including weather, road closures, traffic, mechanical issues, or government-imposed restrictions.

7. Schedule and Routes

We operate on published schedules with designated pick-up and drop-off locations. Schedules, routes, stops, and destinations are subject to change without prior notice based on weather, road conditions, or operational needs.

Passengers are responsible for arriving at the pick-up location on time. We are not liable for missed trips due to late arrival, and no refund will be issued for missed departures.

8. Lost and Found

We are not responsible for items left on our vehicles. Items found by our staff will be held for 30 days. Contact us at info@sasquatchshuttle.com to inquire about lost belongings. Unclaimed items will be donated or discarded after 30 days.

9. SMS Communications

By providing your phone number at checkout or through our website, you consent to receive SMS messages from Sasquatch Adventures. These messages may include booking confirmations, trip reminders, schedule updates, and promotional offers.

Message frequency varies. Message and data rates may apply depending on your carrier and plan. Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message. After opting out, you will not receive further SMS messages unless you re-subscribe. For assistance, reply HELP or contact us at info@sasquatchshuttle.com.

For full details on how we handle your phone number and personal data, see our Privacy Policy at sasquatchshuttle.com/privacy-policy/.

10. Intellectual Property

All content on our website, including text, images, logos, and brand materials, is the property of Sasquatch Adventures and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

11. Privacy

We collect and use personal information in accordance with our Privacy Policy, available at sasquatchshuttle.com/privacy-policy/. By using our services, you consent to the collection and use of your information as described in that policy.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Oregon. Any disputes arising from these terms will be resolved in the appropriate courts located in Multnomah County, Oregon.

13. Contact Information

If you have questions about these Terms and Conditions, contact us at:

Sasquatch Adventures
450 NW 257th Way #352
Troutdale, OR 97060
Phone: (503) 852-9092
Email: info@sasquatchshuttle.com