Cancellation Policy
Cancellation Policy
Cancellations made more than 48 hours before the scheduled departure time are eligible for a full refund, less service and transaction fees. Tickets may also be re-booked, or a credit voucher issued, if done at least 24 hours before the scheduled date. Credit vouchers must be used within the same operational season (operational dates within the same calendar year). No-shows are not eligible for a refund or rescheduling.
If Sasquatch Adventures cancels a trip due to weather, mechanical issues, or other circumstances outside our control, a full refund will be provided.
We may require you to provide verification and/or documentation to confirm that you were unable to make your visit if you request a refund. All refund and cancellation requests must be submitted to info@sasquatchshuttle.com.
Cancelation for Unforeseeable Events
You may receive a refund of the ticket(s) price if you are prevented from participating because of an unforeseeable event that is out of your control and shows up after the booking. The determination of what constitutes Unforeseeable Events is at the discretion of Sasquatch Shuttle.
The following is a list of examples of what we consider as Unforeseeable Events:
- Impersonal events that make it dangerous or impossible to safely participate, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
- A ship that is unable to dock and prevents you from taking a scheduled visit;
- A flight cancellation if there are no other means to travel to the destination; and
- A "Do Not Travel" advisory issued by the US Department of State, or another nation after a booking is made.
The following do not constitute Unforeseeable Events:
- Illness or injury of a tour participant;
- Poor weather;
- Change of plans;
- Oversleeping.
